1. Information We Collect
Personal Information
We collect personal information that you provide to us when you:
- Make a reservation or booking
- Register for our services
- Contact us through our website or phone
- Subscribe to our newsletter
- Participate in surveys or promotions
This information may include your name, email address, phone number, postal address, payment information, and preferences.
Automatically Collected Information
We automatically collect certain information when you visit our website, including:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your reservations
- Providing customer service and support
- Sending booking confirmations and updates
- Improving our services and website functionality
- Marketing communications (with your consent)
- Compliance with legal obligations
- Fraud prevention and security purposes
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist us in operating our business
- When required by law or legal process
- To protect our rights, property, or safety
- In connection with a business transfer or merger
- With your explicit consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using SSL encryption
- Regular security assessments and updates
- Access controls and authentication procedures
- Staff training on data protection practices
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and performance
You can control cookie settings through your browser preferences.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and review your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt-out of marketing communications
- Object to certain processing activities
- Data portability (where applicable)
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Factors affecting retention periods include:
- The nature of the information collected
- Legal and regulatory requirements
- Business and operational needs
- Your relationship with our hotel
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
11. Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Hotel Golden Lagoon
Golden Temple Heritage Walk, Amritsar, Punjab 143006
Phone: +91 183 255 3456
Email: privacy@hotelgoldenlagoon.com
Effective Date: January 1, 2024